Job Description

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at Connect with NRG on Facebook, Instagram, LinkedIn and X.

Job Summary:

This position will focus on employee support on behalf of the Talent & Culture (HR) Team. This role reports into the Team Lead, Employee Solutions and will be deeply involved in organizational-wide support of employee inquiries, including Pay, Timekeeping, Benefits, HR Systems and Total Rewards. This position will also be responsible for transactional HR processes and back-end support.

Essential Duties/Responsibilities:

• Manage a high-volume of requests and inquires related to HR employee support within Talent & Culture’s ServiceNow ticketing platform.
• Provide exemplary customer service both in resolving employee issues, and meeting Service Level Agreements (SLAs) related to response times.
• Partner with Talent & Culture Centers of Excellence (CoEs) to resolve complex and/or unique employee issues.
• Administers NRG’s Tuition Reimbursement program. Including reviewing/approving application tickets, responding to inquires related to the program, and tracking data related to members of the program.
• Partner with internal Talent & Culture CoEs and Talent Knowledge team to address common inquiry themes with employee resources and knowledge articles.
• Perform Employee Data change requests, within NRG’s Human Resources Information System (HRIS) as needed.
• Assist with resolving employee inquires reported through other channels, such as phone, email, mail, or in-person.
• Complete HR-related documentation request, including employment verifications, forms and letters, as needed.
• Provide support to former employees to satisfy their requests, including tax forms, payroll inquires, data changes and others.
• Additional Talent & Culture-related Projects as assigned.

Working Conditions:

• Open office environment.
• Minimal Travel only as required by business and/or project need.
• Willingness to work outside normal business hours as necessary as special projects arise.
• Hybrid position (M,T,Th)
• Job locations include Lehi, UT

Minimum Requirements: 

• High School Diploma or GED equivalent
• 1-2 years of human resources experience in a support / specialist function or related corporate customer service experience.
• Proficiency in Microsoft Office.

Preferred Qualifications: 

• Bachelor’s Degree in Business, Human Resources, Business Administration, or related field preferred.
• Advanced Excel Skills including pivot tables, charts, data tables, use lookup functions and logical references.
• Demonstrated data management and analysis skills and the maintenance of confidential information.
• Broad and in-depth understanding of human resources policies and processes.
• Experience with SuccessFactors or similar HRIS system preferred.
• Experience with service management tools, such as ServiceNow.
• Proven Customer Service Experience

Additional Knowledge, Skills and Abilities:

• Excellent communication skills (written and verbal) and strong attention to detail with a focus on data quality.
• Ability to set priorities and to respond to changing demands from multiple sources on short notice.
• Ability to exercise discretion and independent judgement.
• Excellent organizational and time management skills.
• Ability to work independently and as a team member; strong teamwork and collaboration skills.
• Customer service and continuous improvement mindset.

Physical Requirements:

• Work is primarily sedentary (desk work at a computer)
• Rarely requires lifting as appropriate to perform duties and responsibilities.

The base salary range for this position is: $54,480 - $89,880* *The base salary range above represents the low and high end of the salary range for this position. Actual salaries will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. In addition the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at

Official description on file with Talent.

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