Job Description

Are you passionate about delivering outstanding service and helping customers navigate complex systems with ease? Achilles is looking for a Customer Support Specialist to join our growing team!

As a global leader in supply chain transparency, ESG compliance, and carbon management, Achilles partners with the world’s most respected brands to drive sustainability and ethical business practices.

This role is based in our office in Irvine, California, or Houston, Texas.

Responsibilities:

• Provide exceptional support to our supplier network—answering questions, resolving issues, and guiding them through the process.
• Ensure compliance accuracy by validating supplier data and documentation.
• Collaborate across internal teams to escalate and resolve recurring issues.
• Maintain detailed and organized records of interactions and resolutions.

What You Bring:

• 1+ year of experience in customer support, compliance, or admin roles.
• Fluent in English & Spanish (verbal and written).
• Excellent communication and problem-solving skills.
• Detail-oriented with strong organizational abilities.
• Proactive mindset—you take initiative and own the outcome.

Why Join Achilles?

Be part of something bigger. For more than 30 years, Achilles has protected organisations’ business interests and reputations by providing unrivalled levels of supply chain transparency, carbon reduction and management. We are the ESG and carbon management partner of choice for the world’s leading global brands.

Achilles specialises in supporting customers that require truly robust environmental, social and governance reporting to fully comply with ESG regulation, meet investor requirements, and achieve their own ambitious sustainability goals. We work with market-leading financial, industrial, commercial, and governmental organisations requiring the serious, detailed analysis and expert insight necessary to deliver exceptional reporting confidence.

Operating from 22 locations worldwide, Achilles is at the forefront of the battle against climate change, a champion for social justice and human rights, and an expert in health, safety, and risk management.

The Achilles Way – how we do things

Be Curious – Ask questions, understand why, challenge and grow

Commit – Show passion, create value, deliver simple solutions, be a leader

Collaborate – Think inclusive, show respect, be helpful, give thanks

Ready to grow your career and make an impact?

Please apply if you’d like to work for a global company that is helping make the working world more sustainable, safer, cleaner and fairer, with great colleagues and a good pay and benefits package. We welcome applications from armed forces veterans, reservists and their families. We are committed to equity, diversity and inclusion in our practices and workforce. A full role profile is available at Careers at Achilles | Join the Team

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